Refund and Returns Policy

Overview

Our products are custom-made, we do not accept returns for change of mind. Refunds or reprints are offered only if:

– The item arrived damaged or defective.

– The wrong item was shipped.

– The print quality is significantly below standard.

Requests must be made within 7 days of delivery with photo evidence. Shipping costs are non-refundable unless we shipped the wrong item.

Order Cancellations

– Before production: you can cancel for a full refund if your order hasn’t gone into production. Production usually starts 1–2 hours after you order, so email support@chainzwear.com as soon as possible.

– After production starts: we cannot cancel or refund an order for change of mind once it has gone into production with our print partner, Gelato.

 

Returns and Replacements

Due to the custom nature of print-on-demand products, we cannot accept returns or exchanges for change-of-mind reasons like size, color, or design preference.

We DO accept returns/replacements if:

1. Item arrives damaged/defective – Photos required within 7 days of delivery
2. Wrong item sent– You received a different design/size than ordered
3. Print error – Significant misprints, fading, or quality issues
4. Lost in transit – If tracking shows no delivery after 30 days

How to Report an Issue

Email support@chainzwear.com within 7 days of delivery with:

1. Your order number
2. Photos of the issue or damage
3. Description of the problem

We’ll reply within 24–48 hours (Mon–Fri) with a resolution: replacement, store credit or refund. For lost orders, contact us 30 days after shipment.

Refunds

– Approved refunds are processed to your original payment method within 5-10 business days

– Shipping costs are non-refundable unless we made an error

– Replacements: We’ll reprint and reship at no cost if we’re at fault

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@chainzwear.com.

Sizing Issues

Please check our size charts carefully before ordering. Because items are custom-printed, we cannot refund for wrong size selection. Unsure? Email us before you buy.

Production & Shipping

Items are printed and shipped by Gelato from the facility closest to you. Production usually takes 2–7 business days, and delivery typically takes 5–15 business days after shipment (see our Shipping Policy). Delays from customs, weather or peak seasons do not qualify for refunds.

Need help?

Contact Us 

Chainz Wear Support Team 

Email: support@chainzwear.com

Response time: 24-48 hours Mon-Fri