Shipping Policy
Overview
Chainz Wear products are made-to-order and fulfilled by our print-on-demand partner, Gelato, which operates production facilities around the world. Where possible, your order is printed at the facility nearest to you, reducing shipping time and, in many cases, avoiding cross-border delays entirely.
Processing Time
Production usually starts within 1-2 hours after ordering. Processing time (printing and preparing your order for shipment) is normally 2-7 business days prior to shipment.
Shipping Time
Delivery times differ based on your location and the facility that processes your order, typically taking 5–15 business days from the date of shipment. Delivery times are estimates only and may be delayed due to customs, courier, weather or seasonal conditions.
Order Tracking
Once your order ships, we’ll send you a confirmation email with tracking information so you can follow your package home.
Taxes (VAT) at Checkout
Chainz Wear is a global brand and we charge VAT or sales tax at checkout in the jurisdictions we are registered in and legally required to collect. As our tax registrations become finalised in additional markets, we will update this section to reflect where VAT applies. We are not collecting VAT at checkout at the moment. If it does change, it will be listed separately before you complete your checkout.
Customs Duties
For orders shipped to the European Union, United Kingdom, Norway, United States, Canada, Australia, New Zealand, and Singapore, customs duties are covered as part of your order, i.e., you won’t be contacted by customs or asked to pay anything extra on delivery.
NB: The Nigeria Customs Service has a $300 de minimis threshold for shipments to Nigeria, meaning shipments under $300 are not subject to customs duties and associated taxes, as long as they are not prohibited or restricted items. All Chainz Wear products are well under this threshold and hence most orders shipped within Nigeria are automatically exempted. Please be advised that this exemption is limited to four (4) qualifying imports per person, per calendar year, per Nigeria Customs Service policy.
For orders shipped to other destinations, customs duties may apply depending on your country’s import regulations. Any such duties are the responsibility of the customer and are collected directly by your local customs authority or courier upon delivery, separate from your Chainz Wear order total. We recommend checking your country’s import rules beforehand if you have questions about potential charges.
Delays & Issues
Chainz Wear is not responsible for delays caused by customs processing, weather, carrier issues, or incorrect address information provided at checkout. If your order shows no delivery update 30 days after shipment, please contact us so we can investigate.
Need help?
Contact us
Chainz Wear Support Team
Response time: 24–48 hours, Mon–Fri