Privacy Policy

Who we are

Chainz wear operates www.chainzwear.com . For questions, contact us at support@chainzwear.com.

Cookies

We use cookies to remember items in your cart, keep you logged in, and to help us analyse how the site is used. We also use Google Analytics and Microsoft Clarity to understand how visitors use our site including page visits, click behaviour and session recordings so we can improve the shopping experience. You can also disable cookies in your browser but some features may not work.

What data we collect

We collect only what’s needed to process orders:

– Order info: Name, email, shipping address, phone number, order details.

– Payment info: Processed securely by [Flutterwave/Paystack]. We do not store card details.

– Technical data: IP address, browser type, and cookies for site functionality and analytics.

We collect only what’s needed to process orders, plus data to understand and improve site performance:
– Order info: Name, email, shipping address, phone number, order details.
– Payment info: Processed securely by [Flutterwave/Paystack]. We do not store card details.
– Technical data: IP address, browser type, device type, and general location (country/city) for site functionality and analytics.
– Behavioral data: Pages visited, click activity, scroll depth, and session recordings, collected via Google Analytics and Microsoft Clarity.

Who we share your data with

We share data only with service providers who help run the store:

– Gelato: For printing and shipping products.

– Payment processors: For secure transactions.

– Google Analytics (Google LLC). Used for the analysis of traffic and visitor behaviour.
Microsoft Clarity (Microsoft Corporation): For analysing visitor interactions with heatmaps and session recordings

– Hosting/analytics: For site performance.

These providers are required to protect your data and use it only for the stated purpose.

How long we retain your data

We keep order data for 7 years for tax and legal reasons. You can request deletion of your account data by emailing support@chainzwear.com, subject to legal obligations.

How we use your data

– To process and ship orders through our fulfillment partner, Gelato.

– To send order updates and customer support messages.

– To improve our website and prevent fraud.

– We do not sell your data to third parties.

What rights you have over your data

If you’re in the EU/UK, you have rights under GDPR: access, correction, deletion, and data portability. Contact us at support@chainzwear.com to make a request.

Contact

For privacy questions, email support@chainzwear.com.